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Frequently Asked Questions

Product:

Where are your garments made?

Our partner-producers reside in the villages of Bali, Indonesia.

How are your garments produced?

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Where do you source your materials?

Since every one of our pieces are hand screened and hand dyed to make the beautiful chosen tones and prints for the season, we start by sourcing raw materials. We look for the highest quality natural fiber materials and buy them in rolls of white, or off-white, which is in their raw form from a local sustainable material house.

From there, all the material goes through a wash process to soften and reduce shrinkage associated with natural materials.

The material needed for our solid white collection goes straight onto production and the remaining material is delivered to our screen and dye house. Our dyers hand match our seasonal shades using non-toxic dyes, wash and rinse the fabric and then line hang them to dry.

 

How am I supporting the artisans who produce your apparel?

We employ fair trade standards to the entire team involved in our supply chain.  Our partners set their own prices and determine their own daily workload.  Our cut and sew team works under the wing of a skilled veteran artisan/seamstress, who teaches and trains them an invaluable skill set, which they can continue to pass on through generations while making a sustainable living.

Our screen and dye house partners proudly carry out a modernized version of a centuries-old art form called batik screen printing in the creation of all of our prints. Each and every purchase supports their ability to continue to grow and economically utilize their art form. 

What is the best way to care for my new JOLI NU. pieces?

Our recommendation is always to hand wash your garments in cold water. This helps to preserve the hand dyed color and the shape of your special pieces.  Please lay flat or hang to dry. 

What are your garments made of?

Our pieces are all made from natural fibers of rayon, which is derived from a wood pulp, and linen, which interestingly enough, is technically a vegetable. Linen fabric is made from the cellulose fibers that grow inside of the stalks of the flax plant, and they grow beautiful purple flowers!

Can I expect any imperfections in one of your garments?

Yes, small imperfections and unique characteristics may be present due to the hand-screened and hand-dyed nature of the fabric, we think this adds to the character of every single piece. If you are concerned about an imperfection please email us at amy@jolinu.com.

Do you use plastics in your production?

We are so happy to say that we have eliminated the use of plastics. The bags that you receive your product in are made from Cassava. Cassava is a starchy root vegetable grown prevalently through Indonesia and is also used as a source of carbohydrate in their diets. The bags contain no petrochemicals, they biodegrade in months and are compostable.

Do you have a storefront?

We don't have a storefront, but have partnered with some incredible hand selected retailer. You can find a current retailer near you in our stockists section at the bottom of our website.   appointment to browse the shop.

Do you ever do events?

We do all sorts of events, although not at this given time. You can check our events page for anything upcoming. Look out for our virtual pop-up event happening soon!

Orders:

Can I change or cancel my order?

Orders may be cancelled or changed as long as it has not been shipped. If you haven’t received your shipment confirmation email yet and would like to cancel or change your order, please reach out immediately to amy@jolinu.com.

Can I return or exchange my order?

We are happy to do any exchanges or offer online store credit for any returns made within 10 days of your purchase. For a little more detail, please see our return policy for information and instructions. 

 I am a retailer, where can I find information on carrying JOLI NU. in my store?

We’re more than happy to talk about this opportunity. Please reach out to amy@jolinu.com for best next steps.

How long will it take to receive my order?

We are so happy to offer FREE PRIORITY SHIPPING on all U.S. bound orders. Please allow 1-3 business days for your order to be processed and shipped from our warehouse. Once picked up and scanned by our carrier, domestic orders shipped within the continental United States may take 2-5 business days to arrive. AK, HI, and US territories may take longer. If you would like a more expedited shipping method, please contact us at amy@jolinu.com.

Please note that due to the current global climate, shipping and delivery delays may occur. Please email us at amy@jolinu.com with any questions. We appreciate your patience!

Are your prices listed in US Dollars?

Yes, all prices listed on our website are in US dollars (USD). Orders shipping to a California address are subject to 8% sales tax as required by the state of California. JOLI NU. reserves the right to change pricing at our discretion and without notice.

International:

Can I return or exchange my international order?

At this time, all international purchases are final sale and cannot be returned or exchanged, so please purchase with confidence.

Where do you ship to?

We ship all over the world via FedEx. 

Do I have to pay international customs fees, taxes, and/or duties?

Import duties, VAT taxes, and other international shipping fees are not included in the item price or shipping charges at checkout. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing. Please be sure to enter your phone number and/or email address at checkout, as this is how your local customs office will contact you upon arrival of your package.